PLEASE READ THESE TERMS AND CONDITIONS BEFORE USING THIS WEB SITE
TERMS & CONDITIONS
When you book on our website, you agree to the TERMS AND CONDITIONS that appear on these pages. You must read and accept them before booking your vacation. Once you make your reservation, the following terms and conditions will come into effect:
FINAL PAYMENT
Payment for your reservation must be made by the date indicated in the confirmation email.
If payment is not made within the specified period, your reservation will be automatically cancelled.
TRAVEL INSURANCE
We recommend that all passengers purchase travel insurance when making their reservation. We are not responsible for health problems, unforeseeable circumstances that travelers may incur or damage or loss of luggage.
CANCELLATIONS
If a paid service is cancelled 21 days or more prior to the reservation start time, all funds will be refunded except: Taxes and Fees, Cancellation Fee $50.00 USD and Card Processing Fee 3%.
If the service is cancelled 15 days or more prior to the reservation start time, all funds will be refunded except: Taxes and Fees, Cancellation Fee $50.00 USD and Card Processing Fee 3%, and the equivalent of 1 day's rental or service.
If the service is cancelled 7 days or more from the reservation start date, all funds will be refunded except: Taxes and Fees, Cancellation Fee $50.00 USD, Card Processing Fee 3% and the equivalent of 3 days rental or service.
If the service is cancelled less than 7 days from the reservation start date, no refund will be issued.
If you do not show up for the service (No Show), no refund will be made.
Changes or modifications to an already paid reservation must be requested at least 7 days prior to the start of the service and are subject to availability. A $25.00 USD modification fee (non-refundable) will apply. Cancellation penalties apply.
All requests for refunds due to service irregularities must be sent by email or fax, and must be accompanied by a copy of the client's rental agreement.
Important: These general conditions are subordinate to the specific conditions of each product, please review the specific cancellation conditions of each product.
No compensation will be paid for changes caused by war or threat of war, demonstrations, civil protests, terrorist activities, industrial disputes, natural or nuclear disasters, fire, epidemics or health hazards, technical problems with transportation including mechanical or climatic reasons, governmental actions, closed or congested airports, and similar events beyond our control.
CHANGES REQUESTED BY THE CLIENT
We cannot guarantee changes with less than 72 hours. Any changes requested by customers are subject to availability or cancellation penalty.
All changes will be subject to the rates of the new products booked based on the original date of the reservation.
PRICES SHOWN
Prices are quoted in U.S. dollars (USD) unless otherwise stated. We reserve the right to change published prices without prior notice or to apply government imposed taxes, transportation related fees or extra charges due to fluctuations in fuel prices or currency exchange rates to travelers.
In the event of price reductions, the revised rates will only be valid for new reservations. Previously reduced rates may be increased without prior notice and are only valid for new reservations.
DOCUMENTS
It is the client responsibility to have all current documentation required by the relevant authorities. Customs, airline and immigration officials may deny entry or exit from their countries under any circumstances.
We are not responsible for trip cancellations due to document irregularities and no refunds will be made for such cancellations. The traveler is also responsible for obtaining pertinent travel information, including itineraries, airlines and hotels. For more information, see Documents and Visas.
HOTEL SERVICES
The quality of the hotels has been established according to the standard of each destination and may vary from the standard applied in other countries. Service may be interrupted at any time for renovations, maintenance or construction. We are intermediaries, and are not responsible for the quality or interruptions of service.
PRODUCT DESCRIPTION AND REPRESENTATION
The accuracy of the information and photos included in our brochure has been verified. However, because they are descriptive only, we are not responsible for any unforeseen changes or loss of enjoyment. All hotel photos are published as illustrations of the property only. Most hotels offer room variations in decor, size and location.
FORCE MAJEURE
We are not liable for claims, losses, costs, expenses, delays or loss of enjoyment, of any nature or kind, affecting the traveler, companion or group members, as a result of events beyond our control or that of a supplier, including natural disasters, strikes or any labor dispute or disruption, wars, blockades, insurrections, demonstrations, earthquakes, weather conditions, or acts or restrictions imposed by governmental authorities.
UNUSED TOURIST SERVICES AND ACTIVITIES
We are not responsible for any unused portion of your travel or tour services and will not reimburse for interruption of travel or enjoyment. We are not responsible for any activities or optional tours sold locally, as we do not market those services.
HOTEL OVERBOOKING
In the case of a reservation confirmed and paid by the client and that the hotel does not guarantee due to over occupancy of its rooms, it is the HOTEL's responsibility to relocate passengers to other hotels of the same category or higher. We are not responsible for any inconvenience as a result of this change.
SPECIAL REQUESTS
We are not responsible for unfulfilled requests such as ocean view, special meals, bedding. The hotel or airline may charge extra.
CHECK IN AND CHECK OUT
All hotels establish a check-in and check-out schedule. Your room may not be available upon arrival at the facility. The hotel may ask you to check out before your scheduled departure time.
SPECIALS
All applicable promotions must be booked or requested in time for your reservation. In the case of promotions such as Honeymoon Special, guests must provide proof of such at check-in.
DISABLED PASSENGERS
Disabled travelers must present a medical certificate authorizing their ability to travel. We are not responsible for providing any special services for physically or mentally disabled persons. Many hotels are not equipped to handle disabled passengers, therefore, travel to these properties will be at the traveler's own risk.
TRAVELER'S RESPONSIBILITIES
The traveler agrees to abide by the rules and laws of the country to be visited. If the traveler behaves in a manner threatening to the supplier and/or other passengers, the supplier has the right to withdraw the service or expel the traveler from the hotel, flight or car rental. In that case, the traveler is responsible for all costs and will not receive any refund for the portions of the trip not enjoyed.
TOUR OPERATOR'S RESPONSIBILITIES
We will make appropriate arrangements with independent companies and are not responsible for any acts or omissions on behalf of these firms. We shall not be liable for any loss, damage or injury, whether physical or mental, or to property, resulting from any delay, substitution or deficiency in the quality of equipment or services, or any act, omission, negligence or commission of any party supplying services or accommodation. We reserve the right to refuse any reservation and turn away any passenger at any time.
PRIVACY
We do not transmit to unrelated third parties the personal information provided on this website during registration or when making reservations. However, you must agree that we may share your personal information with service providers, such as hotels that are directly related to your reservation requests. You must also agree to be contacted regularly through your email address for purposes related to your reservation, use of this site and related matters, unless you specifically decline such contacts through an email message.
PROPERTY
This website and all of its graphic content, including design, text, images and logos are the property of iTravel Network Llc. No portion of this site may be modified, transferred, published, reproduced or sold without the express written permission of iTravel Network Llc. Other product names, images provided by service providers and companies mentioned herein may be the property and trademarks of their respective owners and are used for marketing purposes only.